Missouri’s telecom relay service is having higher call volumes and longer calls due to COVID-19, resulting in longer wait times, the Missouri Public Service Commission said Thursday. Average call time is five to eight minutes, up from two to three minutes normally, the PSC said. Missouri relay service provider Sprint reported higher wait times amid the pandemic Wednesday (see 2003250055).

The FCC acted to shore up its Rural Health Care program, in an order Thursday on docket 02-60. It extends the RHC program application filing window to June 30, eases competitive bidding requirements for healthcare providers with expiring evergreen contracts, and extends procedural deadlines. It's meant to let healthcare providers "focus their attention on their immediate task at hand -- addressing the influx of patients associated with the COVID-19 outbreak and maintaining care for existing patients, thereby helping to control the spread of this serious pandemic, without the diversion of near-term RHC administrative requirements," the order said. "The disruption to health care providers throughout this country as a result of this pandemic is indisputable," Chairman Ajit Pai said, and the FCC is working to address the challenges. The Wireline Bureau is encouraging RHC participants to file forms 462 and 466 funding requests before the new June 30 deadline when possible "so that funding decisions can be issued in a timely manner." The contract exemption is limited to healthcare providers that screen for COVID-19, treat patients or otherwise mitigate its spread. A 14-day deadline for responding to information requests from Universal Service Administrative Co. is extended to 28 days. Among other extensions is the invoice filing deadline. The Schools, Health and Libraries Broadband Coalition last week requested some of the changes. Commissioner Jessica Rosenworcel tweeted Wednesday on the topic.

ACA Connects pulled the plug on its postponed 2020 members' summit (see 2003050013), citing COVID-19 concerns. It said Wednesday that it might look later this year at "a streamlined Capitol Hill visit and a mini-summit of some kind ... if the crisis is well behind us and it is clearly appropriate to hold group functions once again." The summit originally had been scheduled for last week. FCC Commissioner Mike O'Rielly tweeted that the cancellation was disappointing "but understandable." He and Commissioner Jessica Rosenworcel were scheduled speakers.

Smith Bagley sought Lifeline changes tied to COVID-19. “Additional relief is needed given the worsening situation and the special challenges faced by low‐income populations, especially on Tribal lands,” said a filing posted Wednesday in docket 11-42. The FCC should make more support available “on a temporary basis for purchase of broadband‐capable devices and for additional data needed to access distance learning and other critical services,” the company said. It sought temporary suspension of requiring notification and de‐enrollment for nonusage of no‐charge Lifeline service of the one‐per‐household requirement.

COVID-19 forced cancellation of the June 10-11 CE Week show at New York's Javits Convention Center, said its IFA organizers Wednesday. An executive order Monday from New York Gov. Andrew Cuomo (D) enlisted the Army Corps of Engineers to build a temporary 1,000-bed hospital at Javits.

Wait times for Sprint services like telecom relay services, captioned phone and IP relay calls may increase during periods of high call volume amid COVID-19, said Global Vice President-Sprint Accessibility Mike Ellis Wednesday. Sprint is complying with all Centers for Disease Control and Prevention recommendations and Department of Homeland Security guidelines to ensure employee health and safety, he said. The company hasn't closed any call centers but expects staffing could be affected.

Amazon, Craigslist, eBay, Facebook and Walmart should take rigorous action to prevent COVID-19-related price-gouging (see 2003200066), 33 state attorneys general wrote the companies Wednesday. The AGs, from both parties and including from California, Nebraska, New York and Utah, recommended price trigger tools and complaint portals for consumers. Companies “have an ethical obligation” to do everything in their power to stop the practice in real time, they wrote. The Internet Association didn’t comment.

Walmart is letting in-plan employees get three free telehealth doctor visits, the company said as part of COVID-19 announcements this week. Separately, through June, associates nationwide, outside of New York, get "free access to Even, a third-party mobile app that offers financial wellness features," the retailer said. Target, meanwhile, saw "a surge in traffic and sales" in mid-March in some areas, with "strength" that included entertainment and essentials, the retailer said. Target withdrew its earnings outlook for Q1, citing costs related to COVID-19. States are relaxing some telehealth restrictions (see 2003250035).

Anecdotal evidence suggests people are heeding government guidance and staying home, T-Mobile Chief Technology Officer Neville Ray blogged Tuesday. In New York City, the carrier is seeing an 86% increase in subscribers connecting to cellsites only in their primary location. The San Francisco Bay Area has a 77% increase “and we’re seeing similar patterns across the country,” Ray said. People are texting more and playing videogames, he said: Videogame traffic is up 45%. “While overall data traffic is higher, the overall contribution to total network loading has been relatively minor," the CTO wrote. That mobile data and Wi-Fi traffic are soaring during the pandemic shows why AT&T, Verizon and T-Mobile were “keen to borrow fallow spectrum” from Dish Network, New Street’s Jonathan Chaplin wrote investors. “AT&T is in the process of increasing its capacity by 60% with its own new spectrum; if Verizon and T-Mobile are seeing a 40% increase in mobile traffic, with no new spectrum of their own to bring to bear, we would assume their networks would be showing strain,” the analyst said: Dish’s spectrum may prove important “beyond the next 60 days” and loans may be converted to leases. In-home data usage this month through March 17 was up 18% from the same period a year earlier, said Comscore Tuesday. Mobile phones, smart speakers, connected TVs and streaming boxes had the biggest increases, it said: "If the current quarantines continue across the country, we expect this upward data usage trend to continue.” The deployment of borrowed spectrum is having a noticeable effect, based on new data from Opensignal, Lightshed’s Walter Piecyk told investors. T-Mobile “doubled the amount of 600 MHz spectrum deployed for LTE in the top 100 markets, on average to 20 MHz from 10 MHz” and “quadrupled deployments to 40 MHz," the analyst wrote, "in markets like New York, Boston, and Salt Lake City.”

DOJ and the FTC will provide expedited antitrust review and guidance for COVID-19 public health ventures, the agencies announced Tuesday. Businesses may need to combine production to provide resources in the pandemic, the agencies said. Expedited procedures will allow the agencies to respond within seven days to all COVID-19-related requests addressing public health and safety, the agencies said. This quicker turnaround is “designed to provide guidance to businesses concerned about the legality of proposed conduct under the antitrust laws,” the agencies said. The FTC is committed to “doing everything we can to help with these efforts, while continuing to aggressively enforce the antitrust laws,” Chairman Joe Simons said. DOJ said the agencies will hold accountable any entities using the pandemic to engage in antitrust violations, citing price-fixing, bid-rigging and market allocation. The FTC and DOJ also committed to expedite National Cooperative Research and Production Act requests for “flexible treatment of certain standard development organizations and joint ventures.”