EEI and Banking Groups Seek Changes to Robotext Rules
Edison Electric Institute, which represents electric utilities, and financial associations met with an aide to Commissioner Anna Gomez about their request for changes to robotext rules approved by commissioners last year (see 2402160048), said a filing Friday in docket 02-278. “The Order requires a business that receives a text from a consumer (i.e., ‘stop’) in response to one type of message to stop receiving all future communications from that business by phone or text on unrelated matters -- even if that was not the consumer’s intent,” the filing said.
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The groups also noted the rules that consumers must use certain language to revoke consent. The provision “may lead consumers to send messages with non-standard text (e.g., ‘I do not want to receive any more texts’) that cannot be read by automated processes, as a means to revoke consent,” they said. “This would frustrate consumers -- whose revocation requests may not be immediately processed -- and text senders, who would need to use non-automated processes to process consumers’ revocations of consent.”
The other groups meeting with Gomez's aide were the American Bankers Association, ACA International, the American Financial Services Association and the Bank Policy Institute.