Advocates for Deaf People Tout Benefits of Direct Video Calling
Representatives of Communication Service for the Deaf met last week with aides to FCC Chairman Brendan Carr on the potential benefits of direct video calling (DVC). “DVC allows individuals who use American Sign Language to communicate directly in real-time with…
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businesses and government agency customer service agents who are also fluent in ASL and have been trained by their respective enterprises to provide call center assistance,” said a filing posted Tuesday in docket 03-123. “DVC can provide the most effective, accurate and cost efficient way to provide telephone access to customer call centers, crisis and health assistance hotlines, and 911 public safety answering points for over 1.5 million ASL users.”