Pa. Advocates Seek Frontier Service Quality Probe
Consumer and small business advocates complained about Frontier Communications service quality at the Pennsylvania Public Utility Commission. The Office of Consumer Advocate (OCA) and Office of Small Business Advocate jointly filed a formal complaint Monday. The OCA said it had…
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viewed about 300 Pennsylvania informal complaints forwarded by Republican state Reps. Tina Pickett, Clint Owlett and Martin Causer. Customers described problems including recurring days- and weekslong outages, noise on the line, facility damage, difficulty with customer service and long waits for technician appointments, said OCA. “The problems brought to our attention through the complaints … raise serious and fundamental safety concerns for the affected consumers,” said Consumer Advocate Patrick Cicero. “Without access to a telephone, these Pennsylvanians have been denied the ability to communicate with doctors, their family, and from their homes.” Pickett and Owlett applauded OCA and said they will actively participate in the process from here. “To further its case, OCA will likely hold meetings in our area to gather additional testimony,” the legislators said. “We will be working with the agency to finalize dates for those sessions.” Frontier didn’t comment Tuesday.