W. Va. PSC Staff Wants to Restart Frontier Probe
The West Virginia Public Service Commission should resume probing Frontier Communications service quality, PSC staff said in a petition Tuesday. The PSC should reopen the statewide investigation (docket 18-0291-T-P) rather than review local complaints from Kanawha (docket 22-0628-T-P) and McDowell…
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counties (docket 22-0791-T-P), staff said. The PSC required Frontier service quality reporting last year in response to a state audit in the service quality docket that staff now seeks to reopen (see 2101150018). Staff noted a recent increase in Frontier service-quality issues statewide. Frontier should file an action plan within 45 days on how it plans to reduce extended outages of its copper network and increased customer complaints "to a more reasonable level," and how it will ensure "batteries in remote terminals are kept in working order." Frontier should file status reports every 60 days after submitting the plan, staff said. The company didn’t comment Wednesday.