Lumen Backs Colo. 911 Rule Changes
Lumen supported Colorado draft rule changes on emergency service network reliability. Stakeholders agreed to the draft changes in workshops (see 2209070041). “The workshop process … resulted in a set of Consensus Rules that, while not perfect, are good and, most…
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important, further the intended purpose of ensuring excellent basic emergency service in Colorado,” Lumen commented Monday in docket 22R-0122T. Agreed rules “provide an efficient infrastructure for the filing, approval, implementation, and funding of” an improvement plan, it said. The carrier suggested a tweak to proposed informal investigation rules. “Lumen believes that a bit more flexibility in the process will maintain the purpose behind investigating outages while allowing for adaptability and reducing burden both on the [basic emergency service provider] and the commission staff where appropriate, said Lumen: Limit any recordings “to the confines of the informal investigation to ensure prompt, open and robust communication.”