Frontier Agrees to Offer Some Customers Faster Internet, End 'Hidden' Fee
Frontier agreed to invest $42.5 million to upgrade existing DSL internet service to fiber and to end a “hidden” $6.99 monthly “Internet Infrastructure Surcharge,” to settle an investigation in Connecticut, the state’s attorney general said Wednesday. Frontier also agreed to…
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make a $1 million payment to the state and put up $200,000 for credits and refunds to consumers who filed complaints starting in 2019. “Frontier failed Connecticut consumers,” said AG William Tong (D): “Their DSL internet quality was slow and unreliable, and their customer service was unacceptable. They tacked on hidden fees, charged families for returned equipment, and kept charging customers even after services had been cancelled. That ends now.” The settlement will mean faster connections for “40,000 households most harmed by the company’s sub-par DSL service,” Tong said. Frontier didn’t comment Wednesday.