Ariz. Response to 911 Outage 'Unlawful,' Says Frontier
Frontier Communications sought rehearing of an Arizona Corporation Commission (ACC) decision requiring it to invest in redundancy after a 911 outage. The commission’s July 27 decision responded to a June 11 outage caused by gunfire (see 2206290010). Commissioners issued the…
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order without giving Frontier due process or following administrative rules, said the carrier: The order is “unlawful, unreasonable, and unsupported by substantial evidence.” The ACC should vacate the order and work with Frontier “to develop a remedy plan that will accomplish, rather than undermine, the Commission’s legitimate goal of ensuring safe and reliable 911 access for the people of Arizona,” the carrier said Tuesday in docket T-20680A-21-0198. Requiring the carrier to invest in redundancy and diversity will likely result in a $78 monthly surcharge for customers, which is more than three times the average customers’ monthly bill in the affected area, said the company: “Frontier’s customers would likely drop their services in droves” if that happened.