Financial Service Groups Speak with Rosenworcel Aides on Call-Blocking
The American Bankers Association, the American Financial Services Association, the Credit Union National Association, the National Association of Federally-Insured Credit Unions and others met virtually with aides to FCC Chairwoman Jessica Rosenworcel to raise robocall blocking concerns. “The Associations explained…
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that many time-sensitive calls are being wrongly blocked by voice service providers’ use of analytics engines,” said a filing posted Friday in docket 17-59. “These erroneously blocked calls include emergency calls from public safety organizations, anti-fraud messages, safety recall messages, research calls on behalf of the Centers for Disease Control and Prevention, and necessary account updates and reminders needed to maintain financial health and well-being,” the groups said. The groups raised concerns about providers’ use of session initiation protocol code 603, in addition to SIP codes 607 and 608, to meet the FCC’s call blocking notification requirement. “A caller receiving a SIP Code 603 response would not be able to understand whether the response code signaled that the call’s recipient declined the call or that the provider blocked the call in the network,” the groups said: “The Associations emphasized our continued support for the adoption of SIP Code 608 -- which was ‘designed to be used for call blocking’ -- to provide immediate notification of analytics-based blocking, and that SIP Code 608 could be implemented without the need to encrypt information regarding the blocking entity.”