Altice Asks to Modify W.Va. Service Quality Order
Altice asked the West Virginia Public Service Commission to adjust its Feb. 9 order fining the company, known there as Suddenlink, $2.2 million for service quality failures (see 2202090063). Altice also sought a stay pending the appeal. Suddenlink gets “it…
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has fallen short” on customer service and can follow most of the commission’s directives, but some aren’t feasible unless modified or clarified, the company said Friday in case 21-0515-CTV-SC-G. “This relief will alter neither the spirit nor the intent of the Commission’s directives, but rather will ensure that Suddenlink can implement those directives” and in some cases exceed them, the company said. “Suddenlink’s proposed implementation of the outage credit directive would provide West Virginians more benefits because Suddenlink would provide automatic credits (eliminating need for customer to request credit) to West Virginia subscribers for any service (not just cable service) affected by an outage exceeding twenty-four hours.”