WV PSC Sets Hearings in Suddenlink Probe
Altice’s Suddenlink Communications must show why it shouldn’t face penalties and be required to take remedial steps to improve service, the West Virginia Public Service Commission said Thursday. The commission scheduled two Aug. 24 public comment hearings and an Aug.…
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26 evidentiary hearing. The cable operator failed to file a plan to fix customer service problems as PSC Chairman Charlotte Lane asked in May (see 2105060028), the agency said. “Suddenlink’s response ... was completely inadequate,” Lane said Thursday. “To characterize over 1,900 complaints in a positive fashion as ‘less than 1%’ of its customer base, is particularly concerning.” The PSC ordered the company within 30 days to file information including on outages, network enhancement projects and customer complaint logs. Altice gets “that some of our customers may have experienced some frustration particularly during the pandemic as the company adapted operations to ensure the safety of customers and employees,” a spokesperson said: The company is working “diligently” to enhance service and will keep talking with the PSC.