Back Camera Glass on Galaxy S20 Allegedly Shatters Suddenly
Cover glass on the back camera module of the Galaxy S20 smartphone is prone to sudden shattering “under normal use, with no external force applied,” rendering the camera “unusable,” but Samsung “did nothing to actually address or resolve” this despite…
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hundreds of consumer complaints, alleged a complaint (in Pacer) Tuesday in U.S. District Court in Newark seeking class-action status. “Samsung has consistently denied responsibility, instead blaming consumers and refusing to repair or refund the devices,” while continuing to deny warranty claims, it said. “Having represented to consumers that the Galaxy S20 had a high-quality, professional-grade camera, Samsung was obligated to disclose that the exact opposite was true -- that the phone had a known material defect in the hardware.” No “reasonable consumer” would have bought or leased the phone “had they known of this glass shattering defect,” it said. The suit accuses Samsung of violating the 1975 Magnuson-Moss Warranty Act and breaching New Jersey consumer protection laws and other statutes. Samsung didn’t comment.