Pennsylvania PUC OKs Settlement in CenturyLink Delay Probe
The Pennsylvania Public Utility Commission voted 4-0 to clear a Lumen settlement resolving a state investigation into consumer complaints about phone and broadband installation delays. The former CenturyLink will pay $32,050 for alleged rule violations, the PUC said Thursday. Customers…
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claimed they waited 150 days past the five-day required time frame for phone installation and 105 days longer than the 10-day time frame for broadband installation, said the agency’s order. Lumen "worked diligently" with the PUC to reach settlement and resolve claims, a spokesperson said.