Consumer Advocates Raise Concerns About CaptionCall's IP CTS Request
A coalition of consumer advocates and accessibility researchers raised concerns about CaptionCall’s application to the FCC Consumer and Governmental Affairs Bureau to add automatic speech recognition (ASR) to its IP captioned telephone service (see 2011190027). The FCC "continues to place…
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the cart before the horse in approving ASR-based applications," the coalition said in its filing, posted Tuesday in docket 03-123. It noted that the commission hasn't established service quality standards for new IP CTS services. Reply comments are due Jan. 5.