Frontier Blasts CPUC Staff Report in Reorg Review
Frontier Communications criticized a California Public Utilities Commission staff report comparing the company to other providers nationally. In comments posted Tuesday in docket A.20-05-010, the telco urged the commission to toss the Communications Division’s "stats" document from its bankruptcy reorganization…
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review. “The Report reflects a series of incomplete and potentially misleading comparisons between providers that are not sufficiently similar to facilitate a reliable or useful analysis,” Frontier said Monday. The report’s premise is “misguided” because the proceeding doesn’t “involve empirical questions about whether Frontier is similar to large cable and satellite providers, nor does this proceeding involve normative considerations about whether Frontier should be more like other providers,” the carrier added. The California Emerging Technology Fund is “mystified” about the report “at this late stage,” CETF commented. The report gives “no stated purpose or methodology” for the comparison, and, other than comments and replies, “there is no chance to cross examine or send data requests to the authors to understand questions such as why these comparison companies were chosen, and why the particular metrics were chosen.” National comparison isn’t relevant here, it added. Consumer complaints about Frontier service quality are up in several states but down in California (see our report).