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WVa. PSC Staff Wants 'Proactive' Frontier Effort

Frontier Communications is addressing some service-quality issues flagged by a state audit but needs to do more, West Virginia Public Service Commission staff wrote Wednesday in case 18-0291-T-P. “Frontier must begin operating in a proactive versus a reactive manner if…

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it is to ever improve service quality for its landline customers,” staff said. Since Frontier refuses to commit to any specific spending, the commission should apply conditions to the company’s bankruptcy application, said the Consumer Advocate Division. Frontier’s reorganization faces state scrutiny in several states where the carrier sought speedy reviews (see 2007140042).