Clear2Connect Coalition Questions Readiness of ASR for IP CTS
A coalition advocating for veterans and elderly hard of hearing people raised concerns over a recent FCC conditional approval of an IP captioned telephone service using only automatic speech recognition technology (see 2005050027). The Clear2Connect Coalition said Thursday "ASR-only services…
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must be evaluated based upon real-life scenarios before approving them for consumer use." Loretta Herrington, managing director-external affairs and international development for the World Institute on Disability, a C2C member, told us the group would like to be more involved in developing testing protocols with the telecom industry for usability studies in family, work and social settings.