Consolidated Pledges Plant Upgrades in Vermont, After State Probe
Consolidated will invest an extra $150,000 on “outside plant improvements” in Vermont this year in response to a Public Utility Commission probe, on top of what it planned to spend, said Consolidated counsel Debra Bouffard in a Friday letter to…
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the PUC in docket 18-3231-PET. The company will soon submit a plan, and in Q1 2021 will report on efforts to automate bill credits. The cable-telco company doesn’t “currently have the technical capability to issue automatic bill credits to customers that experience an out of service condition” but is “actively working” to implement such a system, it said. Consolidated started “manually tracking and linking outages to customers” after the PUC’s Jan. 13 order, it said. The PUC ordered Consolidated last month pay $120,000 in penalties or invest $150,000 in upgrading plant in rural areas to make up for service-quality problems (see 2001130049). Consolidated is considering projects to improve voice service quality in rural areas, said Vice President-Regulatory Michael Shultz in a statement to us. The $150,000 is on top of the company's pledges to reinvest at least 14 percent of 2020 Vermont revenue and invest on average $1 million yearly for incremental maintenance, he added.