CenturyLink to Answer Arizona Commissioner on Safety Concerns
CenturyLink will respond by Jan. 17 to network service-quality concerns raised by Arizona Corporation Commissioner Sandra Kennedy, the carrier’s spokesperson said Friday. Kennedy wants CenturyLink CEO Jeff Storey to answer questions at the state commission’s February meeting, she said in…
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a Dec. 6 letter to ACC Chairman Bob Burns. “It appears that there is a trend toward cost-cutting at the expense of the customers you serve,” Kennedy wrote in a Dec. 5 letter to Storey. The Democratic commissioner said she wants the executive to come to Phoenix to discuss public health and safety concerns. “There are at least five open dockets at the Commission, most of which relate to CenturyLink’s failure to provide safe, adequate and reliable service,” she said. “Over the past three months, the Commission’s Consumer Services Division has received 60 consumer complaints, focusing mainly on billing, quality of service, and repair. This uptick in complaints in such a short period of time, without any apparent reason, is also unprecedented.” Commission staff efforts to work with CenturyLink on issues have been unsuccessful, she said.