At-Home Video Interpreters Program Needs More Evaluation, Commenters Say
The FCC should take more time to evaluate a pilot program that allows video relay services interpreters to work from home, said reply comments posted Thursday on a Further NPRM on VRS policy in docket 10-51 (see 1908060026). "The Commission…
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should continue to evaluate at-home interpreting to ensure at-home interpreted VRS calls meet the minimum standards," said Telecommunications for the Deaf and Hard of Hearing, National Association of the Deaf, and Cerebral Palsy and Deaf Organization in joint comments. Take more time to ascertain whether concerns about the confidentiality of VRS calls handled at home have been handled properly and resolved according to program requirements and safeguards, said Convo Communications. ZVRS and Purple Communications disagreed, saying the nearly two-year pilot demonstrated compliancy. They said at-home call handling should be deployed permanently "and as broadly as market forces dictate." Sorenson told the FCC to reject a proposal to require a log-in for public videophones. Wireless Inclusive Technologies said both industry and consumer groups oppose imposing a password or PIN requirement for public videophones: "This singularity is exhibited in these proceedings and should not be overlooked."