Maine PUC Staff Recommends Closing Consolidated Probe
Consolidated Communications took adequate steps to remove the cause of a complaint by Brooksville residents (see 1903130002), said Maine Public Utilities Commission staff. It recommended closing docket 2018-00219, in an examiner’s report Monday. It's clear the residents had long-standing, substandard…
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telephone service from Consolidated and predecessor FairPoint Communications, “and that the residents of Brooksville had a difficult and frustrating time trying to get the issues resolved,” said the recommended decision. Outages were “rampant … lasting for a week or more,” but Brooksville residents haven’t complained since January, staff said. “Consolidated's fixes and upgrades in Brooksville, as belated as they were, appear to have solved the vast majority of issues customers were having with their voice telephone service.” The PUC can't address residents' complaints about slow, unreliable internet other than to encourage the company to improve, it said. "The Commission's hands are largely tied” because the state agency “does not have jurisdiction over Consolidated's broadband internet products and cannot require the Company to undertake any specific actions in this regard.” Comments are due June 21.