TCPA Compliance Adds Up to Sizable Monthly, Annual Expense, AAFCU Says
From spending $65,000 annually on letters instead of texting certain notifications to customers to paying $19,500 a month on third-party collections calls, costs of compliance with the FCC's 2015 Telephone Consumer Protection Act order are sizable, the American Airlines Federal…
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Credit Union said in a docket 18-152 posting Monday. AAFCU said the agency's "overly broad" definition of an automatic telephone dialing system (ATDS) resulted in the credit union's ditching automated dialing technologies. It said hundreds of letters daily to members on issues such as notifications of deficiencies, overdraft notices, card resets and others also eat up 90 hours of labor a year. It said those mailings ran into trouble in Texas, Florida and Puerto Rico after recent hurricanes. The credit union said 15 percent of people delinquent on loan payments or credit cards in any given month would become current and pay the past-due amount before the 30-day deadline, when they get reported late to credit bureaus, if they could be contacted in a timely fashion. Short of an established business relationship exception for wireless informational calls or a new definition of ATDS, credit unions will keep bearing such costs, it said.