Pai Cites FCC Internal Consultation on Informal Complaint Changes, Notes Robocall Votes
The Consumer and Governmental Affairs Bureau and Office of General Counsel were consulted before the FCC adopted controversial changes the Enforcement Bureau proposed to its informal complaint process (see 1807120033), Chairman Ajit Pai told the chairmen of the House Commerce…
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Committee and the Communications Subcommittee. CGB "concluded that the changes did not impact its role in assisting consumers with informal complaints, and the [OGC] concluded that the changes did not alter the Commission's authority to investigate and address the concerns raised in informal complaints," he wrote, answering questions from Reps. Frank Pallone, D-N.J., and Mike Doyle, D-Pa., posted Monday in docket 19-9. There's no "systemic backlog" and 36 employees and contractors are dealing with consumer informal complaints in FY 2019, compared with 35 in FY 2018, 32 in FY 2017, 37 in FY 2016 and 48 in FY 2015, Pai wrote. Separately, Pai said commissioners had voted on items "to fight unlawful robocalls and caller ID spoofing" at almost half of the 25 monthly meetings he's chaired. "I am committed to a multi-pronged attack on the problem -- through rulemaking, enforcement actions, consumer education, and collaboration with other government agencies and industry," he wrote, listing various actions in response to robocall concerns expressed by Sen. Jeff Merkley, D-Ore. HBO's John Oliver slammed Pai Sunday for not doing enough here (see 1903110072).