PACE Eyes Reassigned Number Database Costs, Cites Call Blocking, Labeling Problems
The Professional Association for Customer Engagement committed to working with members to provide information on costs of a reassigned number database, which the FCC is considering authorizing to help prevent illegal robocalls under the Telephone Consumer Protection Act. Legitimate callers…
Sign up for a free preview to unlock the rest of this article
Timely, relevant coverage of court proceedings and agency rulings involving tariffs, classification, valuation, origin and antidumping and countervailing duties. Each day, Trade Law Daily subscribers receive a daily headline email, in-depth PDF edition and access to all relevant documents via our trade law source document library and website.
are harmed "by blocking and labeling legal and TCPA-complaint calls," which can have "unintended consequences," filed PACE on meetings with Commissioner Mike O'Rielly, aides and Consumer and Governmental Affairs Bureau staffers, posted Friday in docket 02-278. Numeracle CEO Rebekah Johnson shared her experiences as a consumer getting legitimate calls that her wireless carrier "improperly" labeled as "SCAM LIKELY." Banks called to verify her wire transfer and her use of a credit card at a remote store, leading to her card being canceled when she didn't answer; she also missed a call from an airline about a flight.