International Hearing Society Notes FCC Concerns on IP CTS 'Overutilization,' 'Marketing'
FCC staff voiced concerns about "overutilization" of IP captioned telephone services, "marketing, and a lack of understanding" among IP CTS users "about how the service works," said the International Hearing Society, representing hearing healthcare professionals, in docket 03-123. "They highlighted…
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alternate methods for achieving effective telephone communication, and inquired about patient satisfaction with the phones, and provider determinations about which captioned telephones they chose to offer to patients," IHS said Monday on a Nov. 14 meeting with Consumer and Governmental Affairs Bureau and Office of Managing Director staffers. "The preferred method for determining eligibility for a captioned telephone should be based on the licensed hearing care professional’s clinical judgment following a comprehensive hearing evaluation," argued IHS. "FCC and IHS agreed to work together to provide education to hearing aid dispensing professionals about IP CTS services." Providers and deaf groups objected to FCC-proposed IP CTS changes (see 1809180048).