Truck Rolls Still Bedevil Those Serving Broadband Customers, Event Hears
With truck rolls still bedeviling some industries serving broadband customers, systems integrators told a ProSource conference last week in San Antonio they're trying to keep customers and their electronics always connected. ProSource CEO David Workman said it costs at least…
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$200 when a technician visits a user. For the recurring monthly revenue many tech integrators seek, wireless can monitor household networks for problems, the event was told. Greg Simmons, co-founder of new service company Parasol, an offshoot of integration company Eagle Sentry, said customers also value the quicker response: "Instead of you having a problem Friday night and us getting there Tuesday morning to take care of it -- and they’ve missed Game of Thrones and they’re furious -- we now are handling it that much faster.” OneVision Resources CEO Joseph Kolchinsky said in five years, “every one of the clients you want to do business with” will be paying monthly for monitoring. That will extend to personal electronics, including smartphones, Kolchinsky envisioned.