FCC Releases Mitre Reports on IP Captioned Telephone Services Tests
The FCC issued two Mitre reports on IP captioned telephone service (CTS) testing. The Mitre documents detail "the results of the first two phases of testing performed to assess the quality and usability" of IP CTS and automated speech-to-text (STT)…
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technologies, said a Managing Director and Consumer and Governmental Affairs public notice in docket 03-123 and Thursday's Daily Digest. A 2017 final report on a Phase I survey and usability study said more research and testing are needed, but some things are clear: "users are dissatisfied with delay (41% of respondents) and accuracy (32% of respondents) of transcription services"; "some device features can be adjusted to better accommodate the hard of hearing community"; and "speakerphone or bi-aural headset capability is helpful. Some members of the hard of hearing community can comprehend speech better if they can use both ears." Phase 2 "usability assessment and device testing results demonstrate that there is at least one automatic [STT] engine that is equivalent or better than three of the four current IP CTS devices at producing an accurate, expedient, and usable service," said a 2016 "Version 0.5" report.