Several associations for deaf and hard of hearing...
Several associations for deaf and hard of hearing people supported a request by cvideo relay service providers for a one-year waiver of the daily measurement of speed of answer (SoA) requirement, they told the FCC in a letter Saturday (http://bit.ly/1cij9iY).…
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The rule and associated penalties are scheduled to take effect Jan. 1. The groups “appreciate the stronger SoA requirements but are concerned that significant rate reductions were imposed in the same order without taking in account the costs for the new SoA requirements,” they said. SoA measurements should be calculated daily, but meeting this requirement in the next year “may not be feasible” in some instances, and could cause providers to incur “significant costs through overstaffing” to meet the requirements, they said. The groups, including Telecommunications for the Deaf and Hard of Hearing and the National Association of the Deaf, recommended implementation of the new 30-second SoA requirement without penalty as a “testing phase” for one year.