Purple Communications asked for a five-month delay of the deadlin...
Purple Communications asked for a five-month delay of the deadline for deaf consumers to register 10-digit phone numbers for Internet-based text relay services. Video relay service users would still have to register by Nov. 12 under the proposal. “Although…
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providers have been largely successful in registering video relay service users, there remains a majority of IP Relay users who have not registered despite aggressive efforts to convince them to register,” Purple said. “More time is needed and more effort is required to educate IP Text Relay users of the need to register.” The deadline has already been extended over concerns about consumer confusion, lack of public education, and technical issues. Consumer groups and relay providers attending an FCC workshop last month said education problems still remain, especially for IP text relay users (CD Sept 28 p5). “Consumer groups at this point are non-committal toward the effort by Purple or any other Internet Protocol text relay service provider” seeking an extension of the deadline, said Claude Stout, executive director of Telecommunications for the Deaf and Hard of Hearing: “The FCC will need to make the decision.”